Bareket 24
Holon
24/2/2010


Travel Agency online
Hopien ST. 36(wo. - 35 Hopien st.)

U.S.A

Dear Sir/Madam,

I am writing this letter because I bought tickets for a trip in Turkey. But than ,when I arrived to the hotel , I realized that it was a mistake to go on this trip. I didn't enjoy the hotel, or the trip. I am writing this letter because I wish to complain about the wrogn details and I also want a refund.

The site that sold the tickets stated that therewould be 3 meals a day in the hotel. The site alsostated that there would be 5 beds in the room, the room would be clean and there would be an air-conditioner. The site gave information about the tour as well. It said that we would go to the famous waterfall-niagara fall, and then we would climb mountains and see a beautiful view from there.

When I got to the hotel, I found out that there were only 2 meals a day, and the meals were disgusting. When I saw the room that the website promised us, I got(ww. - was) shocked because of the dirty walls(and floor) in the room, the floor was very dirty too(מיותר). I had though about a room that would worth the money(phr.) after I read the details about this room. We didn't go to the "Niagara" falls, either, because the guide was sick.

To sum up, I want to ask you for a refund. The website did not give us the right information about the room. It was very dirty and we had to clean it by ourselves. Moreover, we didn't go to the "Niagara" falls as promised because of the instructor(ww.).

I look forward to your answer.

Sincerely yours,

Shlomi Califa.

Much better. Good work.

(85)

Daphna